We are happy to accept returns or exchanges within 14 days or delivery, if you would like to return, please contact us and we will arrange collection, the returned product must be in the exact same condition you received it in, we reserve the right to charge for damaged or missing parts at the current rate of new parts and labour required to repair or replace them.

Beds and mattresses are non-refundable once unpackaged.

Any damage caused by delivery or manufacturer defect must be reported within 24 hours of delivery by telephone or email with photographic evidence available.

VAT Exemption is available to anybody in the UK with a recognised medical condition, all our prices are assuming VAT exemption (if applicable) so the price you see is the price you pay. All you need to do is fill in the disability question on the product page at the time of ordering, if you have more than one disability just put one, if you cannot fit the name within the box just type as much as you can.

If you have any questions regarding this please feel free to call, email or use the website chat function.